Policies & Information

Private and Duet Studio Sessions:

  • 24-Hour Cancellation Policy: If a booked private or duet session is cancelled within 24 hours of the start time or if the client does not show, the full fee for that session will still be charged. This is industry standard among Pilates studios, to protect instructors' time and livelihood. (A rare exception may be made in case of sudden illness or true emergency.)

  • Duet Session Cancellation Policy: Clients must cancel with at least 24 hours notice or the session will be charged. If one duet session partner cancels 24 hours before an appointment, the other client may keep the session by purchasing a private equipment session, or they may early cancel. If one partner late cancels, the other partner will still receive the session as scheduled.

  • Duet Session Eligibility: Each client must be cleared to begin duet sessions in order to ensure safety and familiarity with the equipment. In most cases, 1-3 private equipment sessions is sufficient.

  • Scheduling: Always communicate directly with Erin for ALL scheduling. If a client fails to make a scheduling change directly with Erin, and the session in question remains as previously booked, that session will be subject to the 24-hour late cancellation policy. (Erin is the “front desk person”. Other instructors do not have administrative responsibilities.)

  • Confirmations: Private and Duet appointment confirmations are emailed to clients at the time a service is booked. Reminders are emailed 2 days prior to each appointment. Rescheduling and cancellation confirmations are emailed at the time a change is made.

  • Payment: All payment is due at the time of service, and may be made by check, payable to Waynesville Pilates. All sales are final.

  • Location: Erin's in-home studio is conveniently and centrally located in Waynesville, NC. Address is provided upon booking confirmation.

  • Waivers & Intake Forms: Please arrive 10 minutes early to your first session to fill out your client waiver and intake forms.

  • Package Expirations: New Client Intro Packages expire 30 days from date of purchase. Packages of 5 expire 90 days from date of purchase. Packages of 10 expire 180 days from date of purchase. Packages may be used by anyone of your choosing (for instance: instead of late canceling, a friend or family member may use that session).

  • Expired Package Extensions: Expired packages may be extended for 30 days by paying the balance between its original cost and the cost of the same number of single sessions. For example, a package of 5 Duet Sessions ($200) may be extended by paying $15: the difference between the cost of the package and 5 single Duet Sessions (a total of $215).

  • Session Length: Private and duet sessions are 55 minutes.

  • Attire: Wear comfortable clothing in which you can move freely, and please leave your shoes by the entrance.

  • Fragrances: Please refrain from wearing perfume or cologne.

  • Cell Phones: Please silence all devices prior to the start of your session.

  • Inclement Weather (in case of snow/sleet/hazardous conditions):

    • For morning sessions (before 1:00PM): If Haywood County Schools cancel or delay, a client may cancel or reschedule their appointment, but must call, text, or email at least 2 hours before their scheduled session. If the client does not contact the studio with 2 hours notice, the session will still be charged.

    • For afternoon & evening sessions (after 1:00PM): If Haywood Community College cancels or delays afternoon and/or evening classes, a client may cancel or reschedule their appointment, but must call, text, or email at least 2 hours before their scheduled session. If the client does not contact the studio with 2 hours notice, the session will still be charged.

Group Mat Classes at Laurel Ridge:

  • Classes are open to the community (club/fitness center memberships are not required!)

  • Location: Laurel Ridge Country Club, 49 Cupp Lane, Waynesville, NC 28786. In the fitness center, in the same building as the pro shop.

  • Payment: All payment is due at the time of service, and may be made by cash or check, payable to Waynesville Pilates. All sales are final.

  • Waivers: Please arrive a few minutes early to your first mat class to fill out your client waiver form.

  • Package Expirations: New Client Intro Packages expire 30 days from date of purchase. Packages of 5 expire 90 days from date of purchase. Packages of 10 expire 180 days from date of purchase. Packages may be used by anyone of your choosing (for instance: instead of losing class credits due to expiration, a friend or family member may use those credits).

  • Expired Package Extensions: Expired packages may be extended for 30 days by paying the balance between its original cost and the cost of the same number of single classes. For example, a package of 5 Mat Classes ($57) may be extended by paying $3: the difference between the cost of the package and 5 single Mat Classes (a total of $60).

  • Session Length: Mat classes are 60 minutes.

  • Attire: Wear comfortable clothing in which you can move freely, and please leave your shoes by the entrance.

  • Fragrances: Please refrain from wearing perfume or cologne.

  • Cell Phones: Please silence all devices prior to the start of the class.

  • Mats: Well-cushioned Pilates mats are provided, but you are welcome to bring your own mat if you prefer.

  • Inclement Weather (in case of snow/sleet/hazardous conditions):

    • For morning classes (before 1:00PM): If Haywood County Schools cancel or delay, class will be canceled.

    • For afternoon & evening sessions (after 1:00PM): If Haywood Community College cancels or delays afternoon and/or evening classes, class will be canceled.

 

Waynesville Pilates Home Studio

Waynesville Pilates Home Studio